1. Good Customer Service
Most customers really don’t care about how they’re car is going to be repaired or serviced. There is an old saying: “They don’t care what you know until they know how much you care.” A good mechanic treats a customer like a family member. The mechanic should take the customer under their wing and really look out for the best interests of the customer instead of looking for a quick one time sale. The customer should be informed at all times as to the progress of the repairs or service. The vehicle should be ready on time and on or under budget.
2. Modern Tools and Workshop
Without the use of modern equipment in a workshop many jobs can take considerably longer than they need to. The longer the vehicle is kept, the bigger the cost of the job due to labour and the more annoyed the customer gets due to not having their vehicle available. Modern equipment also means that your car is under the best care when it is being repaired or serviced.
3. Strong Qualifications
The mechanic needs to be qualified by completing or in the process of completing an apprenticeship. The mechanic should also be a member of the VACC or other equivalent bodies in the district, state or country. All members of these organisations are trained to the highest standards in the industry and abide by a strict code of ethics.
4. Well organised
When researching mechanics in your area you should try to make an assessment as to how organised they are. If they were hard to contact and difficult to deal with in the initial phone call in the information gathering process that is usually how they will be when the time comes to deal with them. Another saying is “a leopard doesn’t change his spots.
5. Employs Long Term staff and apprentices
If a mechanic in your area has a history of turning over staff quickly that says something about the way the business is operated. Staff usually won’t stay for long if the business is unprofessional in the way they deal with staff and customers. A business with apprentices also means that the mechanic is professional. Apprentices have to be mentored by a qualified mechanic that also understands the legalities of the industry as apprentices are very well protected by government organisations.
